Also by Reinvestment Fund

Loan Administrator-Philadelphia, PA

About Our Company:

Reinvestment Fund (Company) is a financial services company committed to making communities work for all people. We bring financial and analytical tools to partnerships ensuring that everyone has access to essential opportunities: affordable places to live, access to nutritious food and health care, schools where their children can flourish, and strong, local businesses that support jobs.

Reinvestment Fund brings together individual investors, banks, government officials, private foundations, and faith-based and community organizations to invest in projects that transform communities. As a federally certified community development financial institution (“CDFI”), the company manages $1.1 billion in capital that originates from over 865 investors.

Reinvestment Fund has deployed over $2 billion into community revitalizing and job-creating projects and enterprises over its 33-year history. The company maintains an AA- issuer rating from S&P, as well as a four star with Policy Plus, AAA rating from AERIS (highest rating available from industry rating agency).


Job Description:

Reinvestment Fund seeks an enthusiastic learner to join our team as a Loan Coordinator. The Coordinator is an essential part of the Lending & Investment Department’s credit administration function helping borrowers, investors and staff understand their loan accounts and payments. It’s a fast-paced job within a small, close-knit team that services roughly 500 social impact loans across the United States. We’re looking to add a team member who is detailed-oriented and thrives on providing excellent customer service.


Primary duties/functions for this position include:

  1. Understand our borrowers, their loans, what type of community projects are supported and how the loan payments work.
  2. Read and understand loan documents especially related to the payment terms. Check to see that the loan documents and loan system data make sense together.
  3. Proactively contact our borrowers to collect updated information and make changes to loan information systems when new documents or information are received.
  4. Email and talk with our customers to help them navigate loan events. Take charge of recurring financial communications like payments, billing statements and amortization schedules.
  5. Receive and respond to requests that come into our central helpdesk mailbox. Resolve these requests yourself or escalate to the appropriate colleague.
  6. Make entries into the loan information system to apply incoming money (wires, ACH and checks) to the correct borrower accounts to credit their respective payments. Assist borrowers who have made an incorrect payment.
  7. Monitor the information about borrower’s balances for loan fees, interest reserves, unapplied funds, etc. Assist borrowers who need to pay fees, fund reserves or utilize unapplied amounts.
  8. Take charge of organizing invoices for attorneys, appraisers, construction inspectors and other vendors. Help borrowers understand what’s due and make sure that bills are paid on time.

The successful candidate will have a demonstrated knack for people, numbers and technology. Candidate must be inquisitive, problem-solving and have strong organization skills demonstrated through their academic life, internships and/or prior work experience. Attention to detail and communication are a must. This role calls for the discipline to read documents closely, make accurate calculations, notice when system data doesn’t look right and take initiative to fix it.

Education, Experience and Skills:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Qualifications:

  • High School Diploma
  • Proven organization and time-management skills
  • Proven ability to manage multiple projects to their conclusion with good results.
  • Competency in close reading of documents in English.
  • Competency in financial calculations and basic algebra.
  • Personal presentation, conduct, speech and email correspondence consistent with a professional business environment.
  • Strong analytical and problem-solving skills with the ability to effectively resolve challenges independently.
  • Excellent interpersonal skills; cooperative and good-natured.
  • Proficient in communicating via email and managing a calendar (Microsoft Outlook).
  • Proficient in word processing (Microsoft Word).
  • Proficient in calculating and organizing quantitative information (Microsoft Excel) including the ability to create and modify formulas and presenting data to others.
  • Able to communicate effectively and professionally using chat messages, videoconferencing, and related tools (Microsoft Teams).
  • Proficient in electronic file storage and collaborative document management (SharePoint/OneDrive).

Preferred Qualifications/Experience:

  • College Degree
  • Prior customer service experience
  • Prior helpdesk experience
  • Prior financial services or lending experience

Key Competencies

  • Teamwork
  • Customer Orientation
  • Quick thinking and learning
  • Analytical and critical thinker
  • Researching and Investigating
  • Organizational and time management skills
  • Flexibility and adaptability


Compensation and Benefits:

Reinvestment Fund offers a competitive salary based on experience and skills, as well as an excellent benefits package including employer-paid health, disability and life insurance, 401(k) savings plan with employer match, flexible spending accounts (medical, dependent care and transportation), tuition reimbursement, paid time off, and EAP program.

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